Terms & Conditions

Terms and Conditions:

We know it might seem like a lot of information, but it's very important, so please make sure that you read and understand these conditions before you agree to them. This page, along with the documents referred to, tells you about the legal terms and conditions on, which we sell any of the products listed on our website to you.


Access to and use of this website and the products and services available to purchase through this site are subject to the following terms and conditions. By using this website you are agreeing to be bound by our Terms and Conditions and our Privacy Policy.


The Terms and Conditions may be changed or updated by Jewel Tree Shop from time to time and without prior notice. We will indicate at the top of the Terms and Conditions the date on which they were last updated and any use of the site following such a change assumes acceptance of the new Terms and Conditions.


Terms of use of the website

You may use the website only in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice within the UK and any other jurisdiction from which you are accessing the site.


In using the site you agree that:

You will provide true, accurate, current, complete and non-misleading information on any registration form or as otherwise reasonably requested by Jewel Tree Shop. You will not disclose any unauthorised, false or fraudulent details. You will not post, transmit or otherwise disseminate any information on or via the website which is or may be harmful, vulgar, obscene, defamatory, harmful, tortuous, racist or otherwise illegal or offensive. You will not post, transmit or otherwise disseminate any materials that infringe the proprietary rights of any third party including intellectual property rights and rights of privacy. If you are provided with a User ID, password or other information as part of our procedures it is your responsibility to treat such information as confidential and not disclose it to any third party. Jewel Tree Shop reserves the right to disable any User ID or password either chosen by you or allocated by Jewel Tree Shop in the event that Jewel Tree Shop believe you may have failed to comply with the Terms and Conditions.


You are responsible for your method of access to this website. You are also responsible to ensure that all persons accessing this website through your Internet connection are aware and in compliance with the Terms and Conditions.


Jewel Tree Shop will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.


Terms under which this website is provided:

Access to this site is provided on a temporary basis and we reserve the right at any time to; Withdraw or amend the service without notice. To withdraw access to some or the entire site. To suspend some or all of the services offered, remove goods, featured products or promotions from the site. Cancel your registration and/or account without prior notice. Report any breach under the Computer Misuse Act 1990 to the relevant law enforcement authorities and disclose your identity to them, deny access to the website where we reasonably believe (in our absolute discretion) that a user is in breach of any of these Terms and Conditions or our Privacy Policy.


Conditions of Making an Online Purchase:

You may purchase certain goods online at Jewel Tree Shop. Please see our Delivery information for details of delivery charges and restrictions. The delivery times given are estimated and from time to time may be affected by events outside our control, for example inclement weather or postal strikes, for which we will not be responsible.


In order to make a purchase you will need to set up an account or purchase without registering. We will ask for personal information in order to set up the account and you agree to provide accurate, current, complete and non-misleading information. Our Privacy Policy outlines how this information will be collected and managed.


By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. We will acknowledge receipt of your order both online and via an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted only when we have confirmed that the order has been dispatched. Payment is taken at the point of dispatch.


You can return items within 7 days of receipt. Please see our Returns Policy for exclusions, conditions and method of return.


Presentation, pricing and availability of goods:

We always aim to ensure that all details, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photography representation of the item may be affected by the settings of the computer on which it is viewed.


Where we have made an error in the price of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price, or cancel the order.


All items sold are subject to availability and while every effort is made to fulfill your order, products turn over very quickly and on rare occasions the item you require may not be available although you have received a confirmation of your order. We will advise you by email if we have to cancel your order for this reason, and no payment will be taken.



All prices are inclusive of VAT. Delivery costs are charged in addition to the product price and included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost.


If you are paying by PayPal, credit or debit card, we will carry out a standard pre-authorisation check on your card upon receiving your order to ensure there are sufficient funds to settle the transaction. Goods will not be dispatched until the pre-authorisation check is complete.


We will charge your card only when your goods are dispatched. Your PayPal or credit card company may allocate funds from your card before we make this charge.


Right of Cancellation:

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business, or you are not a business) you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations to cancel the contract and receive a full refund in respect of all goods purchased except perishable items and customised goods. You have fourteen (7) calendar days starting on the day after you receive the goods, to cancel your contract in writing to us via retune section of the website or by email to info@jeweltreeshop.com, following which you must return your order in full.


Any return made by post is at your own cost and risk. Details of how to return by post can be found here. Details of how to return to store can be found here. Before returning the items to us, you have a legal obligation to keep the goods in your possession and take reasonable care of them. If you do not do this, we may have a claim against you for compensation. If your contract is cancelled in this way we will refund any payment made when ordering, excluding standard delivery charges, within fourteen (14) days of receipt of the returned goods. Once the goods have been returned, a refund for the agreed amount will be credited to the original method of payment.


Gift Cards:

 Gift cards can be purchased online for Jewel Tree Shop.

Jewel Tree Shop gift cards can be used in Jewel Tree Shop online stores. A gift card can only be used in the country (UK) in which it was purchased.

- The holder of the gift card is responsible for its security. Lost, stolen or damaged gift cards will not be replaced.

- For full terms and conditions for gift cards purchased online please see our gift card order page.