Returns policy

Returns information for items purchased through our website. 

Items can be returned for a refund within 7 days of purchase. The following restrictions apply:

All items must be returned unworn, and in a good condition. Please be careful when trying on items at home not to stain them in any way, as stained items cannot be returned.  once an item has been altered in any way, this product can no longer be returned.

If items being returned have been worn, then we reserve the right to send them back to you. The same applies to soiled, altered or damaged items.

Please do not remove any labels, as for a refund to be valid the products must be sent back to us with all labels intact. Failure to do so may results in your return being sent back.

Sarees: The same return policy applies to sarees, however if the blouse piece has been cut off or removed, the fall been stitched or if the blouse has been stitched or altered, the saree cannot be returned.

Jewellery: Due to hygiene reasons, earrings and necklace sets, which include earrings, cannot be returned. Any other jewellery items can be returned within the 7 days but please note we will not accept any returns if the labels have been removed. 

How to Return Items:

When you return items back, please send a copy of the invoice with goods and send us an email via returns on the website, so we can process the returns easily – failure to enclose the invoice with the goods means we are unable to identify whom the items are being returned from, meaning we will be unable to process the refund.

Send any returns back to us through a delivery service that is a signed for so that there is confirmation of your returns. If you wish, you may also insure your parcel. The responsibility of the goods remains yours until it has been received back in our premises.

 You will be given retune address on the email and all returns are to be sent to this address:

 

The cost of returns will be covered by yourself.  If you have asked for a refund, then the initial delivery charge will not be deducted, but the full value of the items ordered will be refunded.  Refunds will be processed back to PayPal or your card, which was used to process the original payment, and you should expect to receive the refund within 14 working days.


Damaged items (You do not need to give us prior notice in case you wish to return damage items)

)We check each item before it is sent to you for any damage in the products. However if you receive an item that you deem faulty, please email us at info@jeweltreeshop.com, with your order number, item code and information about the damaged item within 7 days of receiving your item.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty. A majority of our items are hand embroidered and hand crafted and therefore are fragile items. Over time embroidery many get displaced and this is not regarded as a fault as this is due to the nature of the work.

For any more questions you have regarding returns and refunds, please email us at info@jeweltreeshop.com